Transport for London finds over 160,000 pieces of lost property each year on buses, Tubes, taxis, trains, trams and stations. If you've lost something how can you try to claim it back?
Property found on buses, London Overground (trains) or the Tube may be held locally for a few days before being sent on to TfL's Lost Property Office. Property usually arrives between two and seven days after it was lost.
If you have lost your property within the past two days you may telephone or visit the relevant bus station or garage, or specific station where you lost your property.
Property lost on Docklands Light Railway is kept in the Security Hut at the DLR offices at Poplar station, which can be contacted 24 hours a day on 020 7363 9550. Lost property is held at Poplar for 48 hours, after this period it is then forwarded on to TfL's Lost Property Office.
Property found in London taxis (black cabs) is handed in to a police station by the driver before being forwarded to TfL's Lost Property Office. Property can take up to seven days to arrive when sent from police stations.
For any items sent to TfL's Lost Property Office you can use the TfL lost property form online at tfl.gov.uk/lpo to find out if your property has been found.
When reporting lost property, do provide a detailed description. Due to the high volume of enquiries, you need to include any unique characteristics rather than giving a generic description such as 'set of keys' as this will ensure your enquiry has the greatest chance of success. Mobile phone enquiries require either a SIM card number or IMEI number, which can be obtained from your airtime provider.
For property lost on river services, trams, coaches or in minicabs, contact the operator directly.
Visiting the TfL Lost Property OfficeLost property enquiries are searched for a period of 21 days from the submitted date of loss. All enquiries will be responded to whether or not they have been successful. If you follow up on an enquiry, please ensure the operator is aware of your original enquiry.
If you are picking property up for another person, their written authorization will be required. Personal Identification will be required in all cases of property collection.
TfL Lost Property Office
200 Baker Street
Telephone: 0845 330 9882 (8.30am-4pm), Monday-Friday, except bank holidays)
In line with legislation, charges are made for restoring property to customers. These range from £1 to £20 depending on the item. For example, an umbrella would be £1 and a laptop £20.
Lost property is held for three months from the date of loss. After that, unclaimed items are disposed of. Most are given to charity but higher value items are auctioned, the proceeds of which go towards the cost of running the lost property service. No profit is made.
How Did They Lose That?A stuffed puffer fish, human skulls, breast implants and a lawnmower are just some of the unusual items the Lost Property Office has received over the years. But the most unusual item to arrive at the TfL Lost Property Office has to be a coffin. Now, how would you forget that?!
Mobile phones and umbrellas are common items, and false teeth are also plentiful. The most common items are books, bags, and items of clothing.