- Nice sophiscated decor
- Good food
- Central location
- Terrible customer service
- Rushed meal
- Unfriendly waiters
- No reservations
- No desserts
- Address:
22 Store Street
London
WC1E 7DF - Telephone:
020 7299 7900 - Nearest tube stations:
- Goodge Street
- Tottenham Court Road
- Same owner as Hakkasan.
I went to Busaba on a Friday evening for my birthday in a party of 9 people and I was very disappointed that they spoiled it with an awful service. Firstly, they do not take reservations and would not give us a table until absolutely everyone was there which was frustrating. When everyone had arrived we still had to queue outside for a while.
The worst part was it was my birthday and I had brought a cake along to celebrate only to be told that we could not eat it there!!! Turns out they have a no desserts policy, how strange. The waiter told me I could go elsewhere and that he didn't want to get sacked over allowing me to have my birthday cake, but he said you can take pictures of it but no eating (?!?!)
The service was very rushed, unfriendly waiters rushed us to order before we've even had a chance to look at the menu and the bill lands on your table before you've even had time to pick down your chopsticks. The only good point is the food is good and well presented. Definitely a fast food restaurant only good for casual dining but a bad place to go for birthdays as they really don't care that it's your special day. The only thing they care about is turnover, getting you in and out as quick as possible. I have to say Wagamama which is similar offers a much better service and at least they allow people to celebrate their birthdays happily, which isn't too much to ask for!
